Perfect Support ticketing & document management systemĪiWriter is an AI-powered content writing tool for the Laravel framework.Round robin automatic ticket assignment to agents Ticket Subject, Description & additional details.Ĭonfigurable Instruction before opening tickets Product license & support validation (Codecanyon & WooCommerce licensing integrated) Ticket priority with Colored labels for easy understanding This system provides the complete features set required for help desk. This type of system helps to reduce tickets. Also, customers can easily search their queries in documents, share documents with others, agents can share document with customers, and a lot more. With a Knowledge/Document system companies can easily publish the complete document related to one or multiple products.ĭocument can be easily added, remove, or modified as per requirement. This system helps one/multiple support agents to easily communicate with customers, keep details of all communication happening, maintain complete customer details, and many more.Ī support system is a must-have for any company selling products or Services.
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